These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
This site is owned and operated by Nema Studios LTD ('Nema Studios', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by email: info@nemastudios.com
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Our address for all returns is as follows:
Nema Studios, Returns, 1A High Street, Pentre Broughton, Wrexham, LL11 6AG.
This address is for returns only and is NOT a retail outlet or factory/storage unit.
The Contract Between Us
Any contract for purchases made through the website will be with Nema Studios LTD. Nema Studios (referred to as here on) must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Nema Studios will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Nema Studios’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Nema Studios is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
PRE ORDERS
This site is owned and operated by Nema Studios LTD ('Nema Studios', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by email: info@nemastudios.com
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Our address for all returns is as follows:
Nema Studios, Returns, 1A High Street, Pentre Broughton, Wrexham, LL11 6AG.
This address is for returns only and is NOT a retail outlet or factory/storage unit.
The Contract Between Us
Any contract for purchases made through the website will be with Nema Studios LTD. Nema Studios (referred to as here on) must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Nema Studios will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Nema Studios’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Nema Studios is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
PRE ORDERS
Pre order products are produced inline with the sales of that item. While we appreciate that sometimes life gets in the way and peoples circumstances change, as a small company we also have to safeguard our own interests.
Therefore all pre order products now include a non refundable 15% deposit. In the even of cancellation prior to delivery, the refund will be processed minus the 15% deposit. This is not an extra payment on top of the price, simply an amount to cover a small portion of the investment we make to create your order. All refunds minus this 15% will be issued at the standard timeframe detailed below.
General Terms
These terms and conditions and all transactions relating to this website are governed by UK law and are subject to the non–exclusive jurisdiction of the UK courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Nema Studios website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We reserve the right not to fulfill any order under the terms of refusal of service.
Nema Studios own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. Product images are supplied by either the product manufacturer or the relevant distributor and as such are the property of the aforementioned bodies.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Nema Studios website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Nema Studios website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Nema Studios website.
Nema Studios accepts payment by Visa, MasterCard, Visa Debit, Maestro and Delta. Shopify operates as Nema Studios’s primary payment gateway and as such you are automatically protected, as are we, by Shopify's buyer/seller protection policy. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion if ordering from outside the United Kingdom. Any fee’s incurred due to currency conversation when purchasing on our website are the buyers responsibility.
All orders, including both in stock and pre-sale/order items are charged in full at the point of purchase. We (Nema Studios) do not offer the option of placing an order for a pre-sale product without full payment. This includes, but is not limited too both physical and digital goods.
If Nema Studios has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by us from your credit/debit card will be re-credited to your account and original payment method and Nema Studios will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 14 working days of your order. Nema Studios will not be obliged to offer any additional compensation for disappointment suffered. Images are library images supplied by the license holders and are subject to change.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
All items we sell are brand new and straight from the factory, here in the UK. Items may have slight blemishes on packaging, and in the paint app. This is considered normal and is not a defect in the toy. Whilst we will search for the best examples if requested to in the comments section of the checkout, we cannot guarantee a C-10 condition for figures we send, as these usually do not exist. We do not send items that have anything more than slight blemishes to the packaging. We do however package items carefully to ensure that they arrive with you in the same condition that they are received by us. These are not considered faulty or damaged, and we do not pay return shipping for slightly blemishes to packaging/boxes or imperfect paint applications, as this is considered part of the item.
Under UK law, you have the right to change your mind with any online purchase. The goods must be received back to Nema Studios at the address listed above with the time frame set out in UK law which is 14 days. Goods must be received back to us in re-saleable condition. Any lesser condition than this will be treated as a breach of the above set out T&C’s and a refund will not be offered. Refunds are processed on returns within a 10 working day period.
General Terms
These terms and conditions and all transactions relating to this website are governed by UK law and are subject to the non–exclusive jurisdiction of the UK courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Nema Studios website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We reserve the right not to fulfill any order under the terms of refusal of service.
Nema Studios own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. Product images are supplied by either the product manufacturer or the relevant distributor and as such are the property of the aforementioned bodies.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Nema Studios website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Nema Studios website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Nema Studios website.
Nema Studios accepts payment by Visa, MasterCard, Visa Debit, Maestro and Delta. Shopify operates as Nema Studios’s primary payment gateway and as such you are automatically protected, as are we, by Shopify's buyer/seller protection policy. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion if ordering from outside the United Kingdom. Any fee’s incurred due to currency conversation when purchasing on our website are the buyers responsibility.
All orders, including both in stock and pre-sale/order items are charged in full at the point of purchase. We (Nema Studios) do not offer the option of placing an order for a pre-sale product without full payment. This includes, but is not limited too both physical and digital goods.
If Nema Studios has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by us from your credit/debit card will be re-credited to your account and original payment method and Nema Studios will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 14 working days of your order. Nema Studios will not be obliged to offer any additional compensation for disappointment suffered. Images are library images supplied by the license holders and are subject to change.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
All items we sell are brand new and straight from the factory, here in the UK. Items may have slight blemishes on packaging, and in the paint app. This is considered normal and is not a defect in the toy. Whilst we will search for the best examples if requested to in the comments section of the checkout, we cannot guarantee a C-10 condition for figures we send, as these usually do not exist. We do not send items that have anything more than slight blemishes to the packaging. We do however package items carefully to ensure that they arrive with you in the same condition that they are received by us. These are not considered faulty or damaged, and we do not pay return shipping for slightly blemishes to packaging/boxes or imperfect paint applications, as this is considered part of the item.
Under UK law, you have the right to change your mind with any online purchase. The goods must be received back to Nema Studios at the address listed above with the time frame set out in UK law which is 14 days. Goods must be received back to us in re-saleable condition. Any lesser condition than this will be treated as a breach of the above set out T&C’s and a refund will not be offered. Refunds are processed on returns within a 10 working day period.
Return shipping for an unwanted product is the liability of the buyer, for this there is no exceptions.
Postage: All items sent to a UK mainland address are sent via Royal Mail Second Class Postage. This service is at the buyers cost unless otherwise specified. International orders are sent via Royal Mail International Signed For Shipping. Delivery times on international orders will vary depending on your address. Please note that while every effort will be made to track and locate any lost shipments, this does take time. Items that have become stuck or ‘held up’ due to international shipping hubs and customs are not our responsibility. All import duty, taxes and fees incurred when ordering from outside of the UK are the sole responsibility of the buyer and Nema Studios is in no way liable or obliged to offer any form of recompense or compensation.
All orders operate on a 28 day (minimum) delivery cycle. While we endeavour to deliver on a faster turnaround, please allow a minimum of the aforementioned 28 days for dispatch and delivery, this includes non pre order items.
Changes to This Agreement
Nema Studios reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
NeMA Studios is the trading name of Nema Studios LTD.
© Copyright 2017-22 Nema Studios LTD. All Rights Reserved. Registered in UK, company number 10705122.